Privacy Policy

Last updated: [March 2025]

This Privacy Policy describes how personal data collected by Soé Milano through the website [soemilano.com] will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and current Italian legislation on the protection of personal data.

1. Data controller

The data controller is:
Soé Milan
Address: Via Martucci 13, 20124 Milan
VAT: 13791000964
PEC: soodeh.mostatab@pec.it

For any information regarding the processing of personal data, you can contact us at the above e-mail address.

2. Personal data collected

Through our e-commerce we collect the following categories of personal data:

• Personal and contact information: first name, last name, e-mail address, phone number, billing and shipping address.

• Payment data: transaction information (we do not store full credit card information, which is handled securely by payment service providers).

• Browsing data: IP address, information about the device being used, login data, cookies, and other tracking technologies.

• Order data: products purchased, order history, purchase preferences.

• Data provided through direct contact: messages sent through contact forms or customer support.

3. Purpose of processing and legal basis

Personal data are processed for the following purposes:

Purpose	Legal basis
Order management and purchasing	Contract execution
Billing management	Legal obligation
Customer service	Legitimate interest
Direct marketing (if consented)	Consent
Statistical analysis and improvement of services (Google Analytics)	Legitimate interest
Security and fraud prevention	Legitimate interest

4. Data Retention.

Personal data will be kept for as long as necessary to fulfill the above purposes:

• Purchase data: kept for 10 years as required by tax regulations.

• Browsing data: kept for up to 12 months.

• Data for marketing purposes: retained until consent is revoked.

5. Data Sharing.

Personal data may be shared with:

• Payment service providers (e.g., PayPal, Stripe, banking circuits);

• Couriers and shippers for order delivery;

• IT service providers that manage our e-commerce and site functionality;

• Public authorities, if required by law.

Data will not be transferred outside the European Economic Area (EEA) unless adequate data protection guarantees are in place.

6. Analysis and tracking tools

The site uses analytics tools such as Google Analytics and Google Search Console to collect anonymous information about user behavior in order to improve services. For more details, see our [Cookie Policy].

7. User Rights.

The user has the right to:

• Access your personal data;

• Request rectification or deletion of data;

• Limit or object to processing;

• Request data portability;

• Withdraw consent at any time (for consent-based processing);

• File a complaint with the Data Protection Authority.

To exercise your rights, contact the data controller at. soodeh.mostatab@pec.it.

8. Changes to the Privacy Policy

Soé Milano reserves the right to update this Privacy Policy at any time. Users will be informed via the website when relevant changes are made.